Need Help?
Have a question? We’ve got answers! Check out the most commonly asked questions below. If you can’t find what you’re looking for, feel free to reach out to our support team — we’re here to help.
General Questions
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout.
2. How long will my order take to arrive?
Orders typically arrive within 7–15 business days, depending on your location. A tracking number will be provided once your order ships.
3. Do you offer international shipping?
Yes! We ship worldwide. Delivery times may vary depending on your country and customs clearance.
4. How can I track my order?
After your order is shipped, you'll receive a tracking number via email. You can use it to monitor the status and location of your shipment.
5. Can I modify or cancel my order after placing it?
You can modify or cancel your order within 6 hours of placing it. After that, we may not be able to make changes as the order might already be processed.
6. What is your return policy?
We offer a 14-day return policy. Items must be unused and in their original packaging. For more information, please refer to our Returns & Refunds Policy.
7. What if I receive a damaged or incorrect item?
If your product arrives damaged or you receive the wrong item, contact us immediately with your order number and a photo. We'll arrange a replacement or refund as quickly as possible.
8. How can I contact customer support?
You can email us at support@yourdomain.com or use the contact form on our website. We typically respond within 24–36 hours.